Frequently asked questions (FAQ)

Frequently asked questions (FAQ)

Popular FAQs

How will I use my domain for my store?

To connect your domain to your store, you need to edit DNS record of your domain and point it to Aristomart server. You will find the details instructions in your Dashboard.

From Aristomart Dashboard, click on 'Configuration'. Click on 'Seller's Page' from General section. Now input your domain name in the appropriate field of Base URL section. If you want to use SSL certificate (we recommend), you have to host DNS with us. We offer SSL certificate for free. In this case, enable 'Secure Server' and contact Aristomart Support.

That's all. You are done! Please be patient, it may take up to 24 hours for DNS propagation.

Do you find it difficult? It is also for me! No issues, contact our Support. Our Support will be happy to configure your store.

How can I change the design of my store's homepage ?

To change the design and content of any page, use CMS app from your Dashboard. You can also create new pages using the CMS. Use WYSIWYG editor to change the design, even without any technical knowledge.

How to get refund of an order?

Refund is given by the Shop Owner. Please contact the Shop Owner claiming your refund. Shop Owner will refund according to their refund policy.

If a Shop Owner refuses to refund you against your legitimate claim, please contact Aristomart Support as soon as possible. Aristomart will intervene to resolve the issue, but Aristomart can not ensure you that you will get the refund. We take actions against the sellers who avoid Customers' legitimate claim of refund. 

Aristomart only ensures you to refund if your order is considered in 'Buyer Protection' program. Click here to learn more about it.

Is drop shipping allowed on Aristomart?

Yes. Drop shipping is allowed on Aristomart. In this case, a Shop Owner has to ensure the following things:

  • Shop Owner will not use any external link, which redirects Customers outside of Aristomart. All the orders should be checked out from Aristomart.
  • As it is mandatory for every Shop Owner of Aristomart, Customer's satisfaction has to be ensured and products should be shipped within the promised date.
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